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This policy is valid for Fusion 5.5.0 and earlier only. Starting with the release of Fusion 5.17.0, this policy is updated to the Lucidworks Semantic Version Support Lifecycle.

Modern Policy

The Lucidworks Modern Technical Support Policy covers Customer-hosted, cloud-native Fusion products available through subscription directly from Lucidworks or through resellers.

Fusion Products covered by the Modern Policy

Enterprise Policy

The Lucidworks Enterprise Lifecycle Policy covers Customer-hosted, server-based Fusion products available through subscription or a perpetual licensing model.

App Studio Products covered by the Enterprise Policy

Fusion Products covered by the Enterprise Policy

*Extended Support program duration and terms are defined by the Extended Support contract. Please reference the Extended Support section of your contract or contact your account representative for details.